1. Upon the buyer’s request for a product and quantity, an offer is made. The offer includes these characteristics: 

a) Price 
b) Current availability 
c) MOQ (minimum order quantity) if applicable 
d) MOQ for coating if applicable (collection may be divided into 2 deliveries. The second shall be collected within 3 months from the first). 
e) MPQ (minimum production quantity) if applicable 
f) Price validity of the goods being offered (it is not guaranteed that the goods will remain availabile for the entire duration of the offer validity). 

1.1 If the buyer requires any minimum product or service requirements such as quality, PPM level, product documentation, PPAP documentation, samples, test reports, or self-declarations, it shall be stated in the initial offer request. Furthermore, the requirement shall be stated at each order submission. 

2. The supplier drawing shall prevail since it is representative of the manufacturing capability. It is available on-request. 

2.1 Existing product code item drawings are considered automatically accepted by the buyer when an order is placed. 

2.2 All new drawings made specifically for the buyer’s request shall be signed by the buyer to confirm a mutual understanding of the product development. Orders and production will not proceed without the signed supplier drawing unless otherwise agreed in writing. 

3. The buyer is requested to place purchase orders by email to mail salesand the seller shall confirm the acceptance with the order receipt confirmation. This document outlines the main conditions of the order including the expected goods ready date. The conditions will be considered as ACCEPTED by the buyer if no reply is given within 2 working days from when it is sent. 

3.1 ‘Regular order’ is an order which is placed for a specific quantity where the seller communicates the expected delivery dates for each order line. 

3.2 ‘Frame order’ is an order where the seller commits to keeping a certain quantity of goods on stock in exchange from the buyer’s commitment to collect the entire quantity within a certain time limit. The buyer may call-off full pallet quantities of goods within the time limit. Beyond the established time limit, a penalty of €500,00 will apply for each pallet held in stock and the purchase price will be updated to the latest price. To qualify for block orders, the MOQ must be met and the buyer must have a clean collection and payment history. 

3.3 ‘Agreements’ are any other written agreements regarding orders between the buyer and seller. 

3.4 Cancellation of ordered items is possible only for goods that have yet to be produced or prepared. Acceptance of cancellation request is at the discretion of the seller. Cancellation may be requested minimum 15 working days prior to the expected goods ready date. In case an order has multiple expected delivery dates, the earliest should be considered. Cancellation is not applicable to block orders and agreements. 

4. After the order placement, the buyer shall periodically receive the outstanding orders which lists open orders and their up-to-date expected goods ready dates.

5. Failure of the buyer to collect the goods once they are ready will lead to a deterioration of payment terms and suspension of other goods preparation. In such cases, the expected goods ready date will have to be recalculated. 

6. After collection of the goods by the buyer, the seller shall provide the invoice and packing list within 5 working days. This is not applicable to goods traveling extra-EU.

Offer

• Prepared after receiving the buyer's inquiry  
• Outlines main purchasing conditions
• Price  
• Quantity & availability (any MOQ or MPQ requirements)  
• Outlines any requests/requirements made by the buyer

Technical drawing

• MAURI drawings are available on request 
• Reflects expected manufacturing capability 
• Buyer's signature approves new custom drawings for development and production  

Order receipt confirmation 

• Prepared after receiving the buyer's purchase order 
• Outlines main purchasing conditions 
• Price 
• Quantity & availability 
• Expected goods ready date 

Outstanding orders

• Prepared periodically 
• Summarizes the current open orders 
• Informs of any changes to expected goods ready date 

Proforma invoice

• Applicable only for advance payment term 
• Prepared prior to delivery to sum the value of the goods and other applicable charges
• Document shall be used by the buyer to arrange payment 
• Once payment is received, the seller will clear the buyer for goods collection

Pricing and Terms of Payment
1. Unless otherwise stated, the prices are intended in EUR for delivery terms “ex works” (EXW, Incoterms®2010). Goods with destination within Italy are subject to statutory value added tax. For goods delivered beyond Italian borders, the buyer is obliged to certify to the supplier that the goods have been received at the agreed place of delivery for customs reasons. 

2. Price validity is 30 calendar days from the date of the offer except for certain categories of items. For the certain categories which have a shorter validity, the buyer has the right to be clearly informed through the offer. In case an offer is not requested, the buyer shall be informed of the valid price in the order receipt confirmation. 

3. For running items, the seller reserves the right to adjust prices. Price adjustments will be valid based on the goods delivery date rather than the order date. The seller may not revise the prices of already confirmed orders unless the item price is incorrect (ie. price of another item incorrectly applied to ordered item). In such case the buyer must be informed and given the option to cancel or modify the order. 

4. Unless otherwise agreed in writing, all goods must be paid in full before delivery. Payment shall only be made upon receipt of the “Proforma Invoice” document stating the value. Payment shall not be made on any other document, including the “acknowledgement of the order”. 

5. Tooling costs shall be paid 50% in advance when placing the order, then 50% with the goods delivery.

6. Payment from the buyer is required to be concluded within the agreed deadline. Any payment not received on the seller’s account within the established payment terms is considered a late payment and a penalty of 1% of the invoice value may be applied for each full day of delay. To account for any delays resulting from bank administrative times, a grace period of 5 working days is granted before the penalty is applied. 

7. Overdue invoices may lead to the postponment of the buyer’s pending orders without notice. 

8. If an overdue invoice amount and interest is not paid despite two notices, then all invoice amounts still outstanding will become due immediately. 

9. Buyers with consistently late payments are subject to an immediate reduction in payment terms starting from the third overdue invoice within a 12 month period. Termination of service will be considered.

Delivery Terms
1. The expected goods ready dates for the delivery of goods and service by the supplier shall always be understood as an approximation.

2. The minimum invoice value to prepare goods for delivery is €2000,00.

3. The buyer is required to collect the entire quantity of goods belonging to their order once it is ready. The buyer is not obliged to collect goods prior to the expected goods ready date stated on the order receipt confirmation. 

4. The quantity of the goods prepared for delivery by the seller may vary within a +/- 10% tolerance of ordered value unless the buyer has been informed and agrees to exceed this limit. This applies to deviations from the quantity on order. In case the buyer cannot accept variations on certain items, “exact quantity” can be requested when placing the order. 

5. Any requests for urgent addition of goods the day prior to the expected goods ready date, is subject to availability and a handling charge equal to 50% (or min. €150 handling charge) of the value of the requested goods. 

6. Delivery terms are EXW according to Incoterms® 2010 unless agreed otherwise. 

7. The buyer is responsible for loading goods onto the vehicle, for undertaking export procedures, for arranging onwards transport, and for all costs arising after the collection of goods from the seller’s warehouse. 

8. The seller is responsible for making the goods accessible at the time of collection, packaging the goods as agreed, and if necessary confirming the collection details with the buyer or the appointed forwarder. In cases where the buyer or their appointed forwarder is not equipped to load the goods onto the vehicle, the seller may assist at the buyer’s risk. .

Packaging
1. To uphold safety standards and improve handling, the seller has implemented an EPAL only policy for pallets travelling by land. Each reconditioned EPAL pallet used will be charged. 

2. For sea shipments, the buyer is required to request a sea shipment preparation for the pallet at the time of placing the order. Sea shipment preparation includes a marked fumigated pallet and additional plastic film barriers. Each fumigated pallet will be charged. 

3. Packaging of the goods will be done in the standard packaging material (usually a carton box) and label of the seller unless otherwise agreed in writing. Quantities per packaging unit may be modified without notice by the seller to optimize the process and fill-rates. 

4. Personalized packaging and packaging sizes are available on request. This service will be charged and is subject to a minimum quantity which is to be established at the time of the request. 
Returns

The return of goods is only possible after both parties agree. Transport related charges shall be on the buyer’s charge. A handling charge of 10% of the goods value (or min. €150) will be applied.

Returns
1. The return of goods is only possible after both parties agree. Transport related charges shall be on the buyer’s charge. A handling charge of 10% of the goods value (or min. €150) will be applied.

Defects in Quality
1. Objections to any immediately identifiable defects must we raised within 3 business days after the goods are received. This includes incorrectly delivered quantity, product, or documents. Other non conformities must be claimed within 1 year from goods delivery. 

2. Proof must be provided and the goods must remain available for inspection by the seller until the claim investigation is concluded. 

3. For a claim to be filed and investigated, the buyer must provide all evidence requested by the seller (including photographic evidence and samples). To facilitate a timely response to the buyer, the seller will provide a claim form for data collection. 

4. Errors of wrongly shipped article codes are the responsibility of the seller. Articles are considered wrongly shipped when their code does not correspond to the ordered code. In case the buyer cannot accept the goods, the seller may arrange the return at his own cost or ask for the goods to be destroyed. A credit note shall be issued to the buyer for the amount charged for the incorrectly shipped goods. An article is not considered wrongly shipped if the buyer provided the incorrect supplier’s article reference at the time of the order or did not provide the supplier’s article reference. 
5. A not acceptable quality level is when a quantity greater than 3% of the items presents a functional defect that makes the item unable to fulfill its purpose or performance. In such cases if no other reasonable solution is found, the seller may arrange the return at his own cost or ask for the goods to be destroyed. A credit note shall be issued to the buyer for the amount charged for the non conforming goods. 

6. Precision of packaging quantity shall be considered on the pallet quantity. The quantity per single packaging unit (box/bag) may vary as a result of tollerances according to norm UNI 3740-9. A negative pallet quantity of greater than -1% of the nominal invoiced quantity may be claimed. The seller shall provide an additional quantity equal or greater to the missing number of pieces in the buyer’s next delivery. 

7. Upon customer request, it is possible to introduce a goods inspection procedure prior to delivery (service for a fee).